Course Features
Diploma of Hospitality Management
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.
The course runs over 52 weeks with 25 hours per week. Students who successfully complete this course may continue with further study at Advanced Diploma level at CTI.
This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for acquiring targeted skills in accommodation services, cookery, food and beverage and gaming.
Unit Cluster 1: Work Safety
- SITXFSA005 Use hygienic practices for food safety
- SITHFAB021 Provide responsible service of alcohol
- SITXWHS007 Implement and monitor work health and safety practices *
Unit Cluster 2: Administration 4
- SITXFIN009 Manage finances within a budget *
- SITXFIN010 Prepare and monitor budgets *
- SITXGLC002 Identify and manage legal risks and comply with law *
- SITHIND006 Source and use information on the hospitality industry
- SITXHRM010 Recruit, select and induct staff
- SITXCOM006 Source and present information
Unit Cluster 3: Client and Customer Services Skills 4
- SITXCCS015 Enhance customer service experiences *
- SITXCCS016 Develop and manage quality customer service practices *
- SITXMGT005 Establish and conduct business relationships *
- SITXCCS010 Provide visitor information
- SITXCCS012 Provide lost and found services
- SITHFAB036 Provide advice on food
- SITHFAB037 Provide Advice on Food and Beverage Matching (Pre-requisite SITXFSA005 & SITHFAB021 required)
- SITXHRM008 Roster staff *
- SITXMGT004 Monitor work operations *
- SITHFAB025 Prepare and serve espresso coffee (Pre-requisite SITXFSA005 required)
- SITEEVT028 Manage on-site event operations
- SITHFAB032 Provide advice on Australian Wines (Pre-requisite SITXFSA005 & SITHFAB021 required)
- SITHFAB033 Provide advice on Imported Wines (Pre-requisite SITXFSA005 & SITHFAB021 required)
Unit Cluster 4: Communication 4
- BSBTWK501 Lead diversity and inclusion
- SITXHRM009 Lead and manage people *
- SITXCOM010 Manage conflict *
- SITHFAB024 Prepare and serve non-alcoholic beverages (Pre-requisite SITXFSA005 required)
- BSBTWK503 Manage meetings
- SITHIND008 Work effectively in hospitality service
Duration
52 weeks [6 weeks break]
(* 11 core | 17 elective units, Total 28 units must be completed)
Intake Dates
Please contact college staff for intake dates.
Entry Requirements
- English level evidence (Advanced level/IELTS 6.0/PTE overall 50)
- 18 years and above with a High School Certificate (Year 12)
- A verified copy of qualifications & transcripts is required to accompany your application
- Qualification & transcripts need to be verified by CTI’s approved student recruitment agent to confirm their genuine status.
Study Requirement
Students enrolled in the Diploma of Hospitality Management course must complete a mandatory work placement of 36 shifts. Students are required to source their own work placements.
Course Pathways
Students successfully completing this course may further study at Advanced Diploma level at CTI. Individuals can also progress to other qualifications in any service industry field or advance to study at a university of their choice.
Career Outcomes
- Food Service, Bar and Accommodation Manager
- Department Manager
Fees
Please contact college staff for fees.
