Unit Cluster 1: Management

• BSBTWK501 Lead diversity and inclusion
• BSBFIN601 Manage organisational finances *
• SITXFIN009 Manage finances within a budget *
• SITXFIN010 Prepare and monitor budgets *
• SITXFIN011 Manage physical assets *
• SITXHRM008 Roster staff
• SITXHRM009 Lead and manage people *
• BSBTWK503 Manage meetings

Unit Cluster 2: Business Planning

• BSBOPS601 Develop and implement business plans *
• SITXMPR014 Develop and implement marketing strategies *
• SITXMGT005 Establish and conduct business relationships *

Unit Cluster 3: Work Safety

• SITXFSA005 Use hygienic practices for food safety
• SITXFSA006 Participate in safe food handling practices
• SITXWHS008 Establish and maintain a work health and safety system *

Unit Cluster 4: Customer Service Skills 1

• SITXCCS015 Enhance customer service experiences
• SITXCCS016 Develop and manage quality customer service practices*
• SITHFAB021 Provide responsible service of alcohol
• SITHFAB024 Prepare and serve non-alcoholic beverages (Pre-requisite SITXFSA005 required)
• SITHFAB025 Prepare and serve espresso coffee (Pre-requisite SITXFSA005 required)

Unit Cluster 5: Administration

• BSBCMM411 Make presentations
• SITXMGT004 Monitor work operations *
• SITXGLC002 Identify and manage legal risks and comply with law *
• SITXHRM010 Recruit, select and induct staff *
• SITXHRM012 Monitor staff performance *

Unit Cluster 6: Customer Service Skills 2

• SITHFAB036 Provide advice on food
• SITHFAB037 Provide advice on food and beverage matching (Pre-requisite SITHFAB021 required)
• SITHFAB032 Provide advice on Australian wines (Pre-requisite SITHFAB021 required)
• SITHFAB033 Provide advice on imported wines (Pre-requisite SITHFAB021 required)
• SITHIND008 Work effectively in hospitality service
• SITXCOM010 Manage Conflict
• SITTTVL004 Sell tourism products and services
• SITXCCS010 Provide visitor information
• SITXCCS012 Provide lost and found services

Duration

104 weeks

(* 14 core | 19 elective units, Total 33 units must be completed)

Intake Dates

Please contact college staff for intake dates.

Entry Requirements

• English level evidence (Advanced level/IELTS 6.0/PTE overall 50)
• 18 years and above with a High School Certificate (Year 12)
• A verified copy of qualifications & transcripts is required to accompany your application
• Qualification & transcripts need to be verified by CTI’s approved student recruitment agent to confirm their genuine status.

Study Requirement

Work Placement is a mandatory component for SITHCCC043 unit. SITHCCC043 requires 48 service shifts to be undertaken in an operational commercial kitchen.

Student are required to source their own work placements. Placement for SITHCCC043 should commence after the student has completed the following units from the work safety cluster:

- SITXFSA005 Use hygiene practice for food safety

- SITXFSA006 Participate in safe food handling practices

Student must provide details of their workplaces so that the facilities and equipment can be verified by a CTI representative.

Course Pathways

Students successfully completing this course may further study at Diploma or Advanced Diploma level at CTI. Individuals can also progress to other qualifications in any service industry field or advance to study at a university of their choice.

Career Outcomes

• Area manager or operations manager
• Executive chef
• Food and beverage manager
• Rooms division manager

Fees

Please contact college staff for fees.