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SIT40416 Certificate IV in Hospitality

hospitality-IV
The SIT40416 Certificate IV in Hospitality produces individuals who can perform the role of skilled operators who use a broad range of hospitality skills combined with sound knowledge of industry operations. They will operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many individuals will enter into the workforce with supervisory responsivities and plan, monitor and evaluate the work of team members.

The course runs over 52 weeks with 3 contact days per week. Students will come away with an excellent understanding of administration, client and customer service, communication and work safety. Under these clusters, students cover a range of units including complex spreadsheets, managing finances within a budget, rostering staff, leadership and managing people, coaching, managing conflict, diversity in the workplace and much more.

Students who successfully complete this course may continue with further study at the Diploma level at CTI for an Australian Apprentice pathway.

For further information on this course including study options and locations, download the course guide.

Total number of units = 21
(9 core units & 12 elective units must be selected)
CRICOS Code: 090969G

Please click here to download Training & Assessment Strategy for Certificate IV in Hospitality


The SIT40416 course includes:

Unit Cluster 1: Administration 3
BSBITU402 Develop and use complex spreadsheets
SITXFIN003 Manage finances within a budget
BSBWRT401 Write complex documents
SIRXRSK201 Minimise loss
Unit Cluster 2: Client and Customer Service Skills 3
SITHIND004 Work effectively in hospitality service
SITXCCS007 Enhance customer service experiences
SITXHRM002 Roster staff
SITXHRM003 Lead and manage people
SITXFSA001 Use hygienic practices for hospitality service
Unit Cluster 3: Communication 3
BSBDIV501 Manage diversity in the workplace
BSBITU302 Create electronic presentations
SITXCOM005 Manage conflict
SITXCOM004 Address protocol requirements
BSBRES401 Analyse and present research information
SITXMGT001 Monitor work operations
SITXHRM001 Coach others in job skills
BSBCMM401 Make a presentation
SITXMPR002 Create a promotional display or stand
SITXMPR004 Coordinate marketing activities
Unit Cluster 4: Work Safety
SITXWHS003 Implement and monitor work health and safety practices
SITXWHS002 Identify hazards, assess and control safety risks

Preferred pathways for candidates considering this qualification include:

  • An overall IELTS band 5.0 or equivalent and above;
  • 18 years and above with a High School Certificate (Year 12)
  • A verified copy of qualification & transcripts is required along with the application
  • Qualification & transcripts need to be verified by CTI’s approved student recruitment agent to confirm their genuine status

*Documents not in English should be provided with a certified translation

Preferred Pathways

This course does not currently have any entry requirements. Candidates may enter into the qualification through a number of entry points including:

Completed Year 12 (HSC or equivalent)

Or

Individuals may enter with limited or no vocational experience and without a relevant lower level qualification.

Course Pathways

Students successfully completing this course may further study at Diploma level at CTI or for an Australian Apprenticeship pathway. After achieving SIT40416 Certificate IV in Hospitality, individuals could progress to SIT50313 Diploma of Hospitality or Diploma qualifications in any service industry field.

The SIT40416 Course Schedules

Course Duration 1 Year
(48 teaching weeks, 4 weeks break)
Class Schedule *25 Hours
(3 days per week)
Intake Dates
2017 2018
Jan 16 & 30 15 & 29
Feb 20 19
Mar 13 12
Apr 3 & 17 2 & 16 & 30
May 1 & 15 & 29 14 & 28
Jun 12 & 26 11 & 25
Jul 10 & 24 9 & 23
Aug 7 & 28 6 & 27
Sep 11 & 25 10 & 24
Oct 9 & 23 8 & 22
Nov 13 12
Dec 4 3
Term Breaks
  • 18/12/2017 – 12/01/2018
  • 17/12/2018 – 11/01/2019
  • 16/12/2019 – 10/01/2020
Session Times Monday – Wednesday

  • Class: 8:30am – 5:30pm (8 hours)
  • Break: 12:45pm – 01:15pm
Cluster Administration III (10 weeks)

  • BSBITU402 – Develop and use complex spread sheets
  • SITXFIN003 – Manage finances within a budget
  • BSBWRT401 – Write complex documents
  • SIRXRSK201 – Minimise loss
Client and Customer Service Skills III (12 weeks)

  • SITHIND004 – Work effectively in hospitality service
  • SITXCCS007 – Enhance customer service experiences
  • SITXHRM002 – Roster Staff
  • SITXHRM003 – Lead and manage people
  • SITXFSA001 – Use hygienic practices for food safety
Communication III (22 weeks)

  • BSBDIV501 – Manage diversity in the workplace
  • BSBITU302 – Create electronic presentations
  • SITXCOM005 – Manage Conflict
  • SITXCOM004 – Address protocol requirements
  • BSBRES401 – Analyse and present research information
  • SITXMGT001 – Monitor work operations
  • SITXHRM001 – Coach others in job skills
  • BSBCMM401 – Make a presentation
  • SITXMPR002 – Create a promotional display or stand
  • SITXMPR004 – Coordinate marketing activities
Work Safety (4 weeks)

  • SITXWHS003 – Implement and monitor work health and safety practices
  • SITXWHS002 – Identify hazards, assess and control safety risks
NOTE

  • Credit Transfers and RPL to any of the units listed above will be applied provided the required documentation is provided and based on the outcome decided upon of the assessor.
  • Student progress will be reviewed at the end of each cluster. You must meet assessment requirements as per visa conditions at all times.
  • * Students may be required to complete additional hours beyond class times to complete the course.

SIT40416 Certificate IV in Hospitality – 1 Year (52 weeks) AUD $7,500
Application Fee (Non-refundable) $150
Overseas Student Health Cover (Medibank)  – 1 Year $581.40 / Year (approx.)

*Note all above prices include GST

Take the first steps toward your future today.

  • +61 (7) 3123 4055
  • +61 (7) 3221 2225
  • info@cti.qld.edu.au
  • Level 1, 333 Adelaide Street, Brisbane City QLD 4000