SIT20316 Certificate II in Hospitality
The SIT20316 Certificate II in Hospitality provides students with the opportunity to learn a range of basic yet important hospitality operational skills. These practical skills are combined with solid industry knowledge and are directly transferrable to the smooth running of everyday tasks in a supervised hospitality environment.
Students successfully completing this course may enter further business or management qualifications at CTI or progress to a wide range of other qualifications in the hospitality and broader service industries.
The course will take 26 weeks to complete with 25 hours per week encompassing a range of core skills from administration elements to customer service, communication and work safety elements. Each graduate will have a competent understanding of all aspects involved in a supervised hospitality environment.
The SIT20316 Certificate II in Hospitality is a nationally recognised course.
For further information on this course including study options and locations, download the course guide.
Total number of units = 12
(6 core units & 6 elective units must be selected)
The SIT20316 course includes:
|Unit Cluster 1: Administration 1|
|BSBITU201||Produce simple word processed documents|
|Unit Cluster 2: Client and Customer Service Skills|
|BSBWOR203||Work effectively with others|
|SITHIND003||Use hospitality skills effectively|
|SITXFSA001||Use hygienic practices for food safety (complete before SITHFAB005)|
|SITHFAB005||Prepare and serve espresso coffee|
|SITXCOM002||Show social and cultural sensitivity|
|Unit Cluster 3: Communication|
|SITHIND002||Source and use information on the hospitality industry|
|SITXCOM001||Source and present information|
|BSBCMM201||Communicate in the workplace|
|SITXCCS003||Interact with customers|
|Unit Cluster 4: Work Safety 2|
|SITHFAB002||Provide responsible service of alcohol|
|SITXWHS001||Participate in safe work practices|
There are no entry requirements for Australian Domestic Students.
This course does not currently have any entry requirements. Preferred pathways for candidates considering this qualification include:
- Completed Year 12 (HCS or equivalent)
- Individuals may enter with limited or no vocational experience and without a relevant lower level qualification
Students successfully completing this course may enter further Business or Management qualification at CTI or progress to a wide range of other qualifications in the Hospitality and broader service industries. Other study opportunities with CTI include Diploma of Business, Advanced Diploma of Business, Diploma of Leadership and Management, Diploma of Digital and Interactive Games and Diploma of Software Development.
The SIT20316 Course Schedules
|Course Duration||6 Months
(26 teaching weeks)
|Class Schedule||25 Hours
(*2.5 days per week)
|Term Breaks 2016||No break|
|Session Times||Monday – Wednesday
|Cluster||Administration I (1 week)
|Client and Customer Service Skills (12 weeks)
|Communication (11 weeks)
|Work Safety II (2 weeks)
* Students may be required to complete additional hours beyond class times to complete the course.
The tuition fee for SIT20316 Certificate II in Hospitality is AUD $4,000.